We are looking for a skilled Help Desk Analyst II to provide advanced technical support and troubleshooting for a variety of IT systems and platforms. This long-term contract position is based in Columbus, Ohio, and offers the opportunity to work in the dynamic Printing/Publishing industry. The ideal candidate will bring expertise in diagnosing and resolving complex issues while also contributing to the improvement of IT processes and user training.<br><br>Responsibilities:<br>• Provide advanced troubleshooting and support for Windows and macOS operating systems, standard desktop software, and peripherals such as printers and scanners.<br>• Analyze recurring IT issues to identify root causes and implement solutions to prevent future occurrences.<br>• Manage user accounts in Active Directory, Azure AD, Microsoft 365, and other SaaS platforms.<br>• Design and implement procedures to enhance the efficiency of the service desk and IT support processes.<br>• Deliver training sessions and develop learning plans to improve technology adoption among users and IT staff.<br>• Assist with technology upgrades to ensure minimal disruption and improved business functionality.<br>• Offer level one support for basic operating system, software, and peripheral issues, as well as network connectivity in a hybrid environment.<br>• Support Azure Virtual Desktop environments and handle conference room setup and maintenance.<br>• Document and resolve issues within the internal ticketing and project management system.<br>• Monitor system logs to identify and address incidents in a timely manner.
We are in search of an IT Support Technician to join our team in Columbus, Ohio. This role revolves around providing technical assistance to end-users and maintaining IT systems within our industry. This position offers a short term contract employment opportunity.<br><br>Responsibilities:<br><br>• Address and resolve hardware, software, and network-related issues faced by users<br>• Manage the installation, configuration, and troubleshooting of desktops, laptops, printers, and other peripherals<br>• Oversee account setups, user access requests, and password resets<br>• Keep IT documentation updated, including user guides and troubleshooting steps<br>• Ensure prompt resolution of support tickets and escalate complex issues as required<br>• Conduct regular maintenance and updates on company systems<br>• Assist in managing IT asset inventory<br>• Communicate effectively with non-technical users and provide excellent customer service<br>• Aid in general conference support using platforms such as WebEx, Teams, and Zoom<br>• Help maintain endpoint security tools and deploy applications using enterprise tools<br>• Manage and improve scripts for automation and system management<br>• Oversee the process for operating system updates and patching.
<p><strong>IT Support Specialist III (Senior)</strong></p><p><strong>Employment Type:</strong> 13 Week Contract to Hire </p><p><strong>Location: </strong>Columbus, OH (Hybrid) </p><p><strong>Position Overview:</strong></p><p>We are seeking a skilled IT Support Specialist III (Senior) to take on a dynamic production support role within our organization, ensuring the seamless operation, troubleshooting, and enhancement of robotic process automation (RPA) systems. The ideal candidate will possess strong problem-solving skills, technical aptitude, and the ability to work collaboratively across teams in a fast-paced environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Design, develop, test, integrate, and operate RPA solutions using technologies such as Blue Prism.</li><li>Troubleshoot and resolve production issues promptly to minimize disruptions.</li><li>Configure and maintain servers and virtual machines essential to the environment's operability.</li><li>Collaborate with both onshore and offshore developers during system operations.</li><li>Mentor and train team members while contributing to their professional growth.</li><li>Partner with internal technology teams and external vendors to diagnose and resolve technical issues.</li><li>Engage in requirements definition, proof of concepts, and delivering robust RPA solutions.</li><li>Stay updated on industry trends, standards, and best practices while applying them to the role.</li><li>Comply with corporate and team standards, completing tasks both independently and collaboratively.</li></ul><p><br></p>
<p><strong>MLOps Production Support & DevSecOps Manager</strong></p><p><strong>Contract-to-Hire | Hybrid Role | Columbus, OH</strong></p><p>Are you a technically engaged leader who embraces both managerial oversight and hands-on development? We are looking for someoen who excels in rolling up their sleeves to tackle technical challenges while coaching and mentoring a skilled team of engineers.</p><p><strong>About The Role:</strong></p><p>As our MLOps Production Support & DevSecOps Manager, you will drive the reliability and security of machine learning systems across production environments. Your mission will focus on incident management, embedding DevSecOps practices, ensuring system reliability, and leading a team of engineers toward success—all while staying close to the technical challenges that drive meaningful improvements.</p><p>We’re in search of someone who thrives amid complex machine-learning operational challenges, enjoys incident management at 2 a.m. as much as leading with metrics, and has a passion for fostering team collaboration.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Incident Command & Site Reliability Engineering (SRE):</strong> Lead incident response around critical production issues in ML/LLM pipelines and batch operations. Drive root-cause analysis and publish actionable post-mortems to ensure future event prevention (Source: US Demand for Skilled Talent Q1 2025).</li><li><strong>DevSecOps Automation:</strong> Develop and amend CI/CD pipelines, Helm charts, and Python utilities. Embed DevSecOps practices like vulnerability scans and automated rollback logic.</li><li><strong>Reliability Governance:</strong> Track metrics like MTTR (Mean Time to Resolution) to improve system reliability and report metrics-driven trends to leadership (Source: US Demand for Skilled Talent Q1 2025).</li><li><strong>Team Leadership:</strong> Coach and mentor an 8–10 member engineering team (on-site and offshore), fostering an SRE mindset while actively participating in onboarding and recruitment activities.</li><li><strong>Enterprise Partnerships:</strong> Collaborate with cross-functional teams like Solution Engineering, Platform Enablement, and Architecture to harden AWS deployments, strengthen HA/DR environments, and resolve security vulnerabilities.</li></ul><p><br></p><p><br></p>
We are looking for an experienced ERP Integration Manager to join our team on a contract basis in Columbus, Ohio. This role involves leading key initiatives to optimize workflows, develop advanced financial reporting capabilities, and support the integration of data from multiple systems within the Acumatica platform. The ideal candidate will bring extensive expertise in finance, accounting, and Acumatica reporting, serving as a trusted partner to stakeholders across the organization.<br><br>Responsibilities:<br>• Design and implement custom financial reports and dashboards within the Acumatica platform.<br>• Integrate data from various systems, including property management tools, time-tracking applications, and organizational databases.<br>• Evaluate current workflows and recommend actionable improvements to enhance efficiency.<br>• Automate reporting processes to provide real-time insights and support strategic decision-making.<br>• Collaborate directly with department leaders and finance teams to identify and address reporting needs.<br>• Serve as the primary expert on Acumatica functionality and best practices, providing guidance to stakeholders.<br>• Offer remote consultation and technical support using platforms like Zoom and Microsoft Teams.<br>• Build streamlined workflows and processes tailored to the needs of a multi-unit hospitality business.
