12 results for Help Desk I in Coconut Creek, FL

Desktop Support Analyst We are looking for a skilled L2 Desktop Support Analyst to join our team in Miami Lakes, Florida. In this role, you will provide technical support to end users, ensuring smooth operation of hardware, software, and related systems. This position requires a strong balance of technical expertise and excellent communication skills to effectively address user concerns and deliver high-quality service. Responsibilities:• Provide hands-on deskside support to troubleshoot and resolve hardware, software, and configuration issues.• Manage and maintain end-user equipment, including Mac and Dell systems, ensuring all devices function optimally.• Administer and support Microsoft technologies, including Active Directory and Office 365 applications.• Configure, deploy, and maintain hardware and software in alignment with organizational standards.• Deliver exceptional customer service by effectively communicating with clients to understand and resolve technical issues.• Utilize Citrix technologies to support virtualized environments and troubleshoot related challenges.• Conduct routine maintenance and updates on end-user systems to ensure security and performance.• Collaborate with team members to manage configuration changes and maintain system documentation.• Assist in deploying and supporting EO/IR systems as needed, ensuring proper functionality.• Provide guidance to users on best practices and preventive measures to avoid recurring technical issues.

Receptionist Robert Half is currently seeking a friendly, professional, and bilingual Receptionist to be the welcoming face and voice of a well-established organization in Miami. This is a great opportunity for someone who enjoys engaging with people, thrives in a front-desk setting, and can keep things running smoothly in a fast-paced environment.If you're organized, reliable, and have a knack for creating positive first impressions, we want to hear from you! Key Responsibilities:<ul><li>Greet visitors, clients, and staff with a warm and professional demeanor</li><li>Answer and direct incoming calls in a courteous and efficient manner</li><li>Maintain a clean and organized front desk area</li><li>Manage visitor logs and issue badges as needed</li><li>Handle incoming and outgoing mail, packages, and deliveries</li><li>Assist with scheduling meetings and reserving conference rooms</li><li>Provide administrative support such as data entry, filing, scanning, and maintaining records</li><li>Help coordinate office supplies and place orders when necessary</li><li>Assist various departments with light clerical duties and special projects</li><li>Ensure the reception area reflects a professional image at all times</li><li>Respond to general inquiries and route information to the appropriate contacts</li><li> </li></ul>

Customer Support Specialist Robert Half is seeking an articulate, service-minded, and highly motivated Customer Support Specialist to join a growing team. If you’re passionate about helping others and thrive in a fast-paced, people-focused environment, this is your opportunity to make a real impact. Key Responsibilities:<ul><li>Handle high-volume inbound and outbound calls with professionalism and care</li><li>Deliver accurate, courteous, and timely customer support</li><li>Review and explain medication orders to patients, including:</li><li>Pricing</li><li>Insurance coverage</li><li>Shipping methods and timelines</li><li>Navigate multiple computer systems and applications efficiently</li><li>Utilize internal tools and resources to resolve issues and answer questions</li><li>Perform other administrative and support duties as assigned</li></ul>

Front Desk Coordinator We are in search of a Front Desk Coordinator to join our team in Jupiter, Florida. The industry we operate in necessitates tasks such as receptionist duties and administrative office tasks. As a Front Desk Coordinator, your main role will be managing front desk operations and performing ad hoc admin duties. You will also be expected to handle customer inquiries and maintain customer records. Responsibilities: • Managing front desk operations and ensuring smooth workflow • Answering incoming calls and routing them to the appropriate personnel • Greeting and welcoming guests with professionalism and courtesy • Performing ad hoc administrative duties as required • Maintaining an organized and efficient front desk area • Utilizing CRM software for customer management and Microsoft Office Suite for daily operations • Assisting with inventory control and maintaining an updated inventory database • Ensuring all customer inquiries are handled promptly and effectively • Maintaining accurate and up-to-date customer records • Adhering to business casual dress code at all times

Call Center Manager (Healthcare) Position OverviewWe are seeking a dynamic and experienced Call Center Supervisor to lead a high-volume call center team within a growing diagnostic testing and research medical facility. With over 800 inbound calls daily and continued expansion, we require a strong leader who can manage operations, improve performance, and ensure exceptional customer service—especially for our senior citizen clientele.Key Responsibilities<ul><li>Call Center Leadership: Supervise daily call center operations, including inbound, outbound, and confirmation calls, ensuring efficient handling of all customer interactions.</li><li>Team Management: Lead and manage a team of 11+ agents; delegate tasks, oversee schedules, and ensure adequate coverage to manage call volume across locations.</li><li>Performance Monitoring: Develop and implement KPIs and call metrics to evaluate team performance and improve service delivery.</li><li>Customer Service Excellence: Handle escalated calls with professionalism, particularly complex or emotional situations related to diagnostic testing protocols.</li><li>Training & Role Clarity: Establish clear roles and responsibilities within the team to reduce overlap and ensure accountability.</li><li>Process Optimization: Streamline call flow, parking line management, and rep availability to enhance response times and customer satisfaction.</li><li>Communication: Collaborate with cross-functional teams to ensure information accuracy for callers (e.g., test preparation, medication questions, dietary restrictions).</li><li>Bilingual Capability: Encourage and support bilingual service (Spanish preferred) to meet the needs of a diverse patient population.</li><li>Leadership Presence: Confidently lead during high-stress moments, resolve conflicts, and support team morale through active engagement and problem-solving.</li></ul> Why Join Us?<ul><li>Be a key player in the expansion of a respected medical research and diagnostic organization</li><li>Lead a committed, long-standing team and make meaningful process improvements</li><li>Work in a purpose-driven environment supporting critical patient needs and healthcare delivery</li></ul>

PEO Benefits Support Center Specialist We are looking for a dedicated PEO Benefits Support Center Specialist to join our team in Rochester, New York. In this long-term contract role, you will play a key part in providing exceptional support to clients and employees regarding benefit-related inquiries and processes. This is an excellent opportunity to bring your expertise in customer service and benefits administration to a dynamic and collaborative environment. Responsibilities: • Respond promptly and professionally to inquiries related to employee benefits, ensuring accurate and thorough resolutions. • Assist clients and employees with navigating benefit processes, including enrollment and eligibility requirements. • Maintain detailed and up-to-date records of interactions and resolutions in the system. • Collaborate with internal teams to resolve complex benefit-related issues. • Provide clear and concise communication regarding benefit policies and procedures. • Monitor and follow up on outstanding service requests to ensure timely completion. • Offer guidance and support to clients during open enrollment periods. • Stay informed about industry updates and changes to benefit regulations. • Contribute to the improvement of processes by identifying areas for enhancement.

Receptionist We are looking for an experienced Receptionist to join our team on a long-term contract basis in Miami, Florida. The ideal candidate will be the first point of contact for visitors and callers, providing exceptional customer service while managing administrative tasks efficiently. This position requires excellent organizational skills, attention to detail, and the ability to handle a variety of responsibilities in a fast-paced environment. Responsibilities:• Greet visitors warmly and ensure a welcoming atmosphere at the front desk.• Answer and manage a multi-line phone system, directing calls to the appropriate departments.• Handle email correspondence professionally and promptly.• Schedule appointments and maintain an organized calendar.• Perform data entry tasks with accuracy and efficiency.• Organize and maintain physical and digital files for easy access.• Utilize Microsoft Word, Excel, and Outlook for various administrative tasks.• Provide assistance with general receptionist duties and support other team members as needed.• Ensure the reception area remains clean, organized, and presentable at all times.• Communicate effectively with clients, visitors, and team members to address inquiries and provide information. Receptionist – Must be bilingualM-F 7AM – 3:30PM & Sat. 7AM – 11AMAnswering phones, scanning, filing, general office duties $16 Temp / $17-18 perm Please send your resume to: Jacqueline.Mejia@RobertHalf and call Jacqueline @ 786-698-7072

Receptionist Robert Half is looking for a Receptionist who is articulate, resourceful, and skilled at managing multiple tasks in a fast-paced environment. If you enjoy providing excellent customer service and thrive in a variety of administrative duties, this short-term contract / temporary position could be your next great opportunity. This role is based in the Miami area and offers a chance to contribute to a creative, dynamic company. Key Responsibilities:<ul><li>Answer and direct incoming calls with a friendly and professional demeanor</li><li>Greet visitors and ensure they are appropriately directed to the correct team member</li><li>Handle general office filing processes, maintaining organized and accessible records</li><li>Receive, review, and distribute incoming mail according to company procedures</li><li>Assist with administrative support overflow tasks, including word processing, data entry, and internet research</li><li>Order office and kitchen supplies as needed to ensure smooth daily operations</li><li>Bring a sense of urgency and strong prioritization skills to ensure timely completion of tasks</li><li>Provide excellent customer service to both internal and external stakeholders</li></ul>

IT Director Summary: The Director of IT is responsible for leading the organization’s technology strategy, operations, and transformation initiatives, with a strong focus on CRM and ERP implementation, automation, and continuous improvement. This role requires demonstrated experience managing full-cycle CRM and ERP deployments. Experience with Monday.com is a plus, but prior successful CRM implementation is required.Key Responsibilities:<ul><li>Lead end-to-end CRM and ERP implementation projects, ensuring alignment with business needs</li><li>Drive automation of workflows and business processes to increase operational efficiency</li><li>Collaborate with stakeholders to define requirements, select systems, and manage vendor relationships</li><li>Oversee systems integration, data migration, and user adoption strategies</li><li>Identify and implement process improvements through technology solutions</li><li>Manage IT infrastructure, systems security, compliance, and governance</li><li>Lead a cross-functional IT team to deliver on technology goals and project timelines</li><li>Ensure high performance of internal systems and alignment with organizational objectives</li><li>Report KPIs, risks, and progress to executive leadership</li></ul>

Receptionist Are you a friendly, organized, and bilingual professional who enjoys being the first point of contact in a fast-paced office environment? Robert Half is seeking a Bilingual Spanish Receptionist to support one of our valued clients. If you have a warm personality and love helping people, this could be the perfect role for you! What You’ll Do:<ul><li>Greet and assist visitors in a professional and welcoming manner</li><li>Answer and direct phone calls, emails, and messages in both English and Spanish</li><li>Schedule appointments and manage calendars</li><li>Maintain front desk organization and perform light administrative tasks</li><li>Provide translation or interpretation support as needed</li><li>Ensure the reception area remains tidy and presentable</li></ul>

Customer Service Robert Half is seeking a customer-focused and bilingual Customer Service Representative to join a dynamic team in Miami. If you are someone who thrives in helping others, providing top-notch service, and solving problems efficiently, this is a great opportunity for you. The ideal candidate will be a great communicator, capable of delivering exceptional service to both clients and customers.This role is perfect for individuals who enjoy making a positive impact on customer experiences while working in a fast-paced, collaborative environment. Key Responsibilities:<ul><li>Respond to inbound customer inquiries via phone, email, or chat in a friendly and professional manner</li><li>Resolve customer issues, concerns, or complaints by offering solutions and alternatives</li><li>Process orders, returns, and exchanges, ensuring accuracy and timeliness</li><li>Maintain detailed records of customer interactions, including inquiries, comments, and resolutions</li><li>Provide product or service information to help customers make informed decisions</li><li>Assist customers with troubleshooting and resolving technical or service-related issues</li><li>Follow up with customers to ensure satisfaction and encourage repeat business</li><li>Collaborate with other departments to resolve complex issues or escalate as needed</li><li>Manage customer accounts and update necessary information in the system</li><li>Ensure that all customer interactions reflect the company’s values of professionalism, respect, and excellence</li><li>Handle special projects and assist with administrative duties as required</li></ul>

Manager of Cloud Services We are offering an exciting opportunity for a Manager of Cloud Services in the Healthcare/NHS industry. The position is located in Fort Lauderdale, Florida, and involves managing our cloud infrastructure and development teams. The Manager of Cloud Services will oversee the organization's public cloud environments and Big Data systems, and will play a crucial role in implementing DevOps strategies. Responsibilities: • Oversee the design, deployment, and operation of cloud infrastructure and CI/CD pipelines. • Manage a team of technical professionals responsible for maintaining and optimizing the organization's cloud infrastructure and services. • Collaborate across departments in a cross-functional environment with shared resources. • Manage complex projects related to cloud and DevOps initiatives. • Work with senior leadership to manage vendor relationships within the scope of cloud services. • Collaborate with the engineering team to implement cloud-based solutions that meet the organization's needs. • Ensure the security and compliance of all cloud technologies and practices. • Design, develop, and deploy modular cloud systems and applications. • Manage multiple systems and applications, ensuring operational integrity and accessibility for concurrent users. • Implement Infrastructure as Code (IaC) and maintain configuration management best practices. • Develop and execute DevOps strategies, focusing on CI/CD pipelines and automation tools. • Manage and maintain Big Data solutions. • Manage cloud-related budgets, optimizing costs while maintaining service quality.