We are in search of a Help Desk Analyst III to join our team in Pittsburgh, Pennsylvania. This role is vital to our Information Technology industry, offering a long term contract employment opportunity. The successful candidate will be instrumental in providing multi-tier technical support, resolving complex issues, and ensuring excellent customer service.<br><br>Responsibilities:<br><br>• Help in troubleshooting and resolving complex technical issues.<br>• Offer excellent customer service and communication to all users.<br>• Undertake configuration and troubleshooting of network systems.<br>• Utilize Citrix Technologies, Database, EO/IR systems, Lotus Notes, and Microsoft in daily operations.<br>• Maintain and manage Windows Server, Active Directory, and Office 365.<br>• Take charge of Deskside Support and Desktop Hardware.<br>• Perform advanced desktop support, networking, and system administration duties.<br>• Adhere to Configuration Management best practices.<br>• Continuously update and maintain accurate customer credit records.<br>• Efficiently process customer credit applications.
We are looking for a dedicated Help Desk Analyst to join our team in Pittsburgh, Pennsylvania. In this long-term contract role, you will provide technical support to ensure smooth operations across various systems and platforms. This position requires strong communication skills, proactive problem-solving abilities, and a collaborative mindset to deliver exceptional service.<br><br>Responsibilities:<br>• Provide timely and effective technical support for hardware, software, and system configurations.<br>• Troubleshoot and resolve issues related to Mac computers, Apple devices, and Google Workspace applications.<br>• Manage user accounts and permissions using Active Directory and other access control tools.<br>• Ensure smooth deployments and configurations of systems and applications.<br>• Collaborate with cross-functional teams to address complex technical challenges.<br>• Monitor and analyze performance indicators to improve service delivery.<br>• Maintain detailed documentation of issues, resolutions, and system changes.<br>• Assist in the configuration and management of Citrix and Cisco technologies.<br>• Apply analytical thinking to prioritize and resolve competing technical issues.<br>• Stay updated on emerging technologies to continuously enhance support capabilities.
